In today’s fast-paced business environment, where time is a valuable commodity and back office processes can take too much of an entrepreneur’s bandwidth, Harper & Company has consistently demonstrated a commitment to enhancing client experience. Today, we’re excited to unveil our latest initiative in client service: H Pay.
Picture this: It’s payroll day, and as a business owner, you’re slogging through a maze of numbers, forms, and compliance details. Something doesn’t look right. You can’t figure it out, so you call your payroll company. You go into your customer service rep’s voicemail, so you leave a an urgent message. To cover your bases, you send an email as well. Unbeknownst to you, your customer service rep is out of the office and forgot to put the out of office reply on. A day later, you’re frustrated with no response and call back in to be told that someone else will need to help you. You’re put on hold, only to eventually have to explain your issue to someone unfamiliar with your account.
This situation, while stressful, is not uncommon. Payroll, despite its importance, often becomes a source of stress and error for many companies, particularly when the available services a sense of personal attention and service. It was this gap in service quality that Harper & Company identified, leading to the creation of H Pay.
Tailoring Solutions with H Pay
H Pay is a boutique payroll solution, carefully crafted and exclusively available to our valued clients. Powered by Paylocity, H Pay embodies the level of service that Harper & Company stands for and expects for its clientele. It’s not just a tool; it’s a commitment to excellence, reliability, and steadfast support.
Our in-house dedicated payroll expert, with over 12 years of experience in the payroll industry, is available 24/7 to address urgent matters, ensuring that your payroll needs are met with expertise and a human touch. H Pay is about ensuring that your business operates smoothly, that your employees are paid accurately and on time, and that any issues are resolved promptly and efficiently.
The Genesis of H Pay
The creation of H Pay was driven by a straightforward yet significant observation: the clear dissatisfaction among many clients with their existing payroll services. Issues like frequent mistakes, high turnover among customer service representatives, and a pervasive feeling of being undervalued by their payroll company were common complaints.
Harper & Company believes that every client matters, and every problem deserves a solution. When we noticed our clients grappling with these payroll challenges, we saw an opportunity to step in and alleviate their burden. H Pay is our answer to these challenges, ensuring that our clients never feel like just another number in a database.
Exclusive, Enhanced Service
H Pay is exclusively available to Harper & Company clients, and this exclusivity is intentional. By limiting access to H Pay, we ensure that our dedicated payroll expert can provide the highest level of service to each client, addressing their unique needs and challenges with tailored solutions.
Imagine a payroll service where you’re not just a client, but a valued partner. Where your challenges are met with immediate, expert support, and where your business is treated with the respect and attention it deserves. That is what H Pay offers.
The H Pay Distinction
With H Pay, you’re not merely accessing a payroll service; you’re becoming a part of a service that’s deeply rooted in expertise, reliability, and a steadfast commitment to your business’s success. It’s a service where your challenges become our challenges, and where we work diligently to ensure that your payroll processes are smooth, accurate, and stress-free.
Ready to find out more about H Pay? Call us today at (614) 456-7222